Accessibility Statement

This accessibility statement applies to the Shared Haemodialysis Care website (

We want as many people as possible to be able to use this website. This means you should be able to:

We also try to make the website text as simple as possible to understand.

If you have a disability, search AbilityNet for "how to" guides to make your device easier to use.

How accessible this website is

We know from several accessibility reports that parts of this website are not fully accessible.


Many of our PDFs are not fully accessible to screen reader software. Some of these PDFs are required to access a service.

Other parts of the website that are not fully accessible

These include:

We are actively working to address these issues as part of an ongoing programme to improve the accessibility of this website.

Feedback and contact information

We are always looking to improve the accessibility of this website. Contact us if you have an accessibility query including:

Enforcement procedure

If you contact us with a complaint and you are not happy with our response, contact the Equality Advisory and Support Service (EASS).

The Equality and Human Rights Commission (EHRC) is responsible for enforcing the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018 on (the "accessibility regulations")

Technical information about this website's accessibility

We're committed to making this website accessible, in accordance with the accessibility regulations.

Compliance status

This website is partially compliant with the Web Content Accessibility Guidelines (WCAG) version 2.1 AA standard. We are currently reviewing all content on this site and will give a full report on content that is not compliant as quickly as possible.

Content that's not within the scope of the accessibility regulations

PDFs and other documents

Many of our older PDFs do not meet accessibility standards. The accessibility regulations do not require us to fix PDFs or other documents published before 23 September 2018 if they're not essential to providing our services. We do have plans to remove or replace some of the PDFs with more accessible content alternatives. Wherever possible, we avoid PDFs. Instead we create content as structured web pages in HTML


Some of our older videos do not meet accessibility standards because they do not have captions. The accessibility regulations do not require us to fix videos published before 23 September 2020. We are actively working to add captions to the most popular older videos.

What we're doing to improve accessibility

We have updated this website using guidance on accessibility found in the NHS digital service manual based on extensive testing. The service manual helps our teams build products and services to meet the same accessibility standards.

This website's accessibility will be reviewed on a regular basis. The next review will take place in August 2022. We will update this accessibility statement with any relevant changes.

Page last reviewed: 31 July 2022
Next review due: 15 August 2022